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Frequently Asked Questions

What's the best way to clean my brace? +

It's easy to care for your BioSkin products. Just machine wash on gentle cycle with cold water and mild detergent and then lay flat to dry, as dryers can damage the fabric.

What size should I order? +

Many of our products are designed to provide a high level of compression, which means that some people feel like a product might be too small the first time they wear it. If you are between sizes, you should probably buy the larger size unless you have an athletic build and are looking for extra compression. If a product cuts off circulation or causes numbness or tingling, then it is too small. If you need a different size, please refer to our Return Policy.

How do I put on my brace? +

Each product page includes instructions on how to apply each specific product. If you have further questions, please call us at 866-830-5777 and we will gladly assist you. We're available Mon-Fri from 7am to 5pm Pacific Standard Time.

How do I keep my brace from slipping? +

If you're having trouble with your product slipping down, try activating the SkinLok feature by getting your skin slightly damp before applying the product. Moisture (including sweat) will effectively lock the material to your skin and prevent it from sliding down.

My product feels tight. Is it too small? +

If your product feels too tight, make sure your skin is clean and dry (no lotion) before putting it on. Any moisture on your skin will make it harder to pull the product on. You may also try stretching it with your hands before applying it. The material will relax slightly after use.
If the product still feels too small, you may exchange it for a larger size by following our Return Policy.

How long can I wear my brace? +

If you have circulation problems, including diabetes, please consult with your doctor about how much compression is appropriate for you. Generally, people in good health should not have a problem wearing BioSkin products for as long as it is comfortable.

What is your return policy? +

Please refer to our Return Policy.

Do you bill insurance? +

We do not bill insurance. Certain products are covered by insurance, but you'll have to go through your doctor to be eligible. If you have a prescription from your doctor, certain home medical stores, pharmacies, and durable medical equipment suppliers can provide you with the product and bill your insurance.

I paid for 2nd day air on Friday, it's Tuesday why am I just now getting it? +

UPS shipping times are measured in business days and the first day is the day after the product ships. For example, if you ask for 2-day shipping and your product ships on Friday, Monday is the first day and Tuesday is the second day. Your product should arrive on Tuesday. Please refer to ups.com for a list of holidays on which UPS does not operate.

Testimonials

★★★★★

I recently bought a knee brace from Bioskin. The service was amazing. Kelly was pleasant, helpful, and very patient. She wanted to make sure I got the best brace that would work for me. She never made me feel rushed. She wasn't sure I had the best brace and she consulted with Angela. Angela was knowledgeable, informative, and also very patient. The brace was helpful, but unfortunately it was too tight after working all night. They exchanged it the following day without any hassle. I highly recommend Bioskin and would definitely use them again if needed.

Christine Pierce

★★★★★

Staff very helpful and we had to call a head to see what time they closed because we had drive across town and because it was almost 4pm we called them at 3:40pm and my daughter really needed a hand brace because she just found out she is a high risk pregnancy and has pregnancy induced carpal tunnel so she really needed a brace so we called and they said they closed at 4pm but because we had to drive there they stayed open till we got there and she was able to get her brace. THANK YOU FOR BEING SO HELPFUL AND KIND.

Wendlyn Lee Lapointe

★★★★★

Went with wife for her bone-on-bone knee issues. Angela and Terri were incredibly knowledgeable, helpful and so nice. They identified two that best fit my wife's description of issues and after fitting them, she chose the one that was best for her. They stand behind their products...if you need a brace, this is the place.

Steve Densmore

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