10-Day Risk Free Trial

We understand that it can be hard to order something online when you can’t try it out first. Try out any of our bracing products for ten days and if you’re not satisfied, just follow the instructions on the return form included with the packaging, attach the prepaid postage, and drop it back in the mail. Once we receive the product, we will refund your original form of payment.

Please be sure to let us know what didn’t work for you so we can use your feedback to keep improving our products.

30-Day Return Policy on Unused Products

If you have a new, unused product with the original packaging, returns are accepted within a 30 day window.

Exchange Instructions

The fastest way to receive a different size is to simply place a new order for the new size, then return the original item using the shipping label provided. We will process your refund as soon as we receive and inspect the original item.

Return Instructions

Please follow the instructions on the RETURNS & EXCHANGES form that came with your product.  Download Returns & Exchange form here.

If you cannot locate the pre-paid Return Label for your order please contact Customer Care at 866-830-5777 or email [email protected].

Amazon Orders

If you made your purchase through Amazon, please send us your Amazon order number to [email protected] to get your return started.

90-Day Warranty

BioSkin® guarantees its products against defects in material and workmanship for 90 days. If you think your product is defective, please call us at (866) 830-5777 to arrange for a replacement.


For international returns, please contact [email protected]